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How do I cancel my subscription?
We're sorry to see you go! Keep in mind that you can always skip a delivery if you need to take a break for a week or two.
Cancelling your subscription is easy, you just need to go to follow these steps:
- Log in to your HelloFresh account on our website.
- Click on your name at the top of the page, select Account Settings'.
- Scroll down to the 'Status' section and click on 'Cancel Plan' on the left-hand side.
- We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
- You will receive an email confirming your cancellation, please retain this for future reference.
Can I cancel or reactivate my subscription on the app?
If you want to cancel or reactivate your subscription with us, you will need to log into your account on our website or contact our Customer Care team.
I am redeeming a free box. Why do I need to enter a payment method?
When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service. Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.
Just remember to let us know by your deadline before your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.
If you're redeeming a Gift Card, please visit our Gift Card page.
