When creating your account, you can select which date you would like to receive your first order. You can make any changes to your box on your account, as long as this is before your order deadline. The deadline to make changes to your first order - and any future orders - will be 11:59PM PST, 4 days prior to your delivery date.

The main dates to keep in mind are:

• Your delivery date (we offer delivery Saturday - Thursday depending on your postal code)
• Your weekly order deadline (11:59PM PT, 4 days before your delivery).(Please note: your delivery day may be pushed back over long weekends or on statutory holidays, but your order deadline will remain the same.)
• Your automatic payment day, which is the day following your weekly order deadline

You can find the details of these three dates in the chart below:

Give the perfect gift with a HelloFresh delivery. Share the joy of cooking with your friends and loved ones and treat them to a HelloFresh delivery for one week. Simply buy a gift card online and wish them Happy Cooking!

This is a one off delivery and no subscription is created. The gift box is available across all our plans.

Just follow these steps:

1. Click on the 'Gift Cards' link
2. Select the type of box you'd like to give
3. Choose the size of the box and the delivery date.
4. Add a special note
5. Complete the order, and we can either send you the voucher to print off and give to your friend, or you can select a date for us to send the voucher to your friend as an email!

*The recipient will be able to enter their own delivery and meal options when they redeem your special gift.

Purchasing a Gift Card for someone living outside Canada? You must purchase a gift card in the receiver's country for the gift to be valid.

We know how excited you must be to receive your delicious box of goodies.

If you're expecting a box, there's a few things you can do to make sure it's still on track for delivery.

1. Double check your delivery date. Our deliveries take place between 6am-8pm local time. It may be that the delivery driver hasn't reached you.
2. Some areas will receive a tracking number by email to help you keep track of your delivery. Double check your inbox to see if you have this notification.

If your delivery window has passed and your box still hasn't arrived. Please get in touch with our team right away. We'll look into this right away and make sure we make it right.

Need HelloFresh on the go? You can also choose your meals using the HelloFresh app! Just follow these steps:

1. Log in to your account on the app.
2. Head to 'My Menu' at the bottom of the screen.
3. Select the delivery date you want to make changes to.
4. Select the meals you'd like in your box by ticking the minus on recipes you don't want that are already selected, or 'Add' for recipes you want to add, or plus if you want multiple of the same recipe.
5. Press 'Save' on the top right of the screen.
6. Don’t forget: the cut-off for your meal change can be found here.