Absolutely! Our biggest box currently has 6 portions but you can always order a second box to have enough portions for everyone to enjoy our delicious recipes.

In order to order multiple boxes, you'll need to place each order separately. Don't worry though, as long as you use the same login credentials with each order you'll be able to manage both subscriptions in your HelloFresh account.

We like to keep things simple, so we will do our best to limit utensils to the basics. We're pretty sure you'll have all the things you need in your kitchen. Where possible, we provide an alternative so you can still create our delicious recipes even if you don't have some of the required equipment

If you prefer a list, here are some of our recommended items for a well-stocked kitchen:

• Sharp Knives
• Vegetable Peeler
• Tongs
• Box Grater & Zester
• Measuring Cups & Spoons
• Wooden Spoons, Spatulas & Whisk
• Frying Pans
• Pots
• Baking Trays
• Cutting Board
• Mixing Bowls
• Strainer
• Aluminum Foil
• Parchment Paper

We assume you have a bit of a pantry, but we keep it pretty basic.

Some ingredients we recommend keeping hand:

• Butter
• Milk
• Oil
• Pepper
• Salt
• Sugar

We don't currently have specific boxes for dietary requirements and allergies at the moment, but don't worry it's on our radar! In the meantime, we always list ingredients and nutritional information 4 weeks in advance so you can make meal selections that work best for your dietary needs. Our boxes have multiple meal swap options.

We do have a lot of customers with strict dietary requirements who still use us and substitute certain ingredients from their own cupboard to cater for their particular needs. It's pretty easy to do as we send you all of the ingredients portioned out so that you can easily remove something from the recipe and put in what you need.

Please keep in mind, depending on the severity and nature of your allergy we may not be able to recommend HelloFresh. At the moment we, unfortunately, cannot guarantee our ingredients are free from cross-contamination.

We don't currently have specific boxes for dietary requirements at the moment, but don't worry it's on our radar! In fact, you may find many of our meals will meet your dietary specifications.

We always list ingredients and nutritional information 4 weeks in advance so you can make meal selections that work best for your dietary needs. You can easily swap any meal in your box before your weekly deadline but we do recommend checking out all our upcoming menus to see if HelloFresh can meet your dietary needs.

We do have a lot of customers with strict dietary requirements who still enjoy HelloFresh and substitute certain ingredients from their own cupboard to cater for their particular needs. It's pretty easy to do as we send you all of the ingredients portioned out so that you can easily remove something from the recipe and put in what you need.

We currently don't have a vegan plan, but we recommend checking out our Veggie recipes and see if you can make small substitutions at home that work for your dietary needs.

We do have a lot of vegan customers who still enjoy HelloFresh and substitute certain ingredients from their own cupboard to cater for their particular needs. It's pretty easy to do as we send you all of the ingredients portioned out so that you can easily remove something from the recipe and put in what you need.

To check whether you are eligible to send discounted boxes, log in to your account and click on 'HelloFriends' in the navigation bar. This will appear on the top right on the webpage and on the bottom on the HelloFresh app. It will have a little red number in a circle indicating how many discounted boxes you are able to send.

From here, click on the green button and you’ll be prompted to enter your friend's email address and they'll receive instructions on how to place their order. You can also send discounted boxes by Facebook and Twitter!

Absolutely! Many customers choose to have their box delivered to their work address rather than having it left at their home.

Please note that while our couriers make an effort to service business addresses during business hours, our guaranteed delivery window remains 8am-8pm local time.

A lot of our Holiday recipes are in our Expanded Menu. If you choose those recipes, you will need to purchase a minimum of 2 weekly meals to complete your box.

Yes! Our Veggie Recipes is packed with plant-based proteins and veggies- galore!

The Veggie Plan contains no meat or fish. If you like to enjoy seafood or meat occasionally, we recommend our Meat & Veggies Plan! There will be at least 4 vegetarian options available each week in the Meat & Veggies Plan.

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

Rest assured, however, that free means free, so this dollar will be returned to you after your order has been processed.

If you are cooking for a large gathering, we have recipes for 6 or more people. You can pick your own recipes to create your ideal feast, or choose our chef-curated bundle.

The number of servings is indicated on the recipe. If you are cooking for a larger party, you can double up on the 6 person recipes. The recipe cards will have instructions to cook for 12 people.

If you are cooking for a smaller party, we also have recipes that feed 2 to 4 people. You’ll find appetizers, main dishes, and desserts. Everything you need for a delicious Holiday dinner!

Your Holiday recipes will get delivered on the delivery day you choose. If you want to cook on Christmas Day, we recommend you change your delivery day to December 22nd or 23rd for utmost freshness. Note that you will have to place your order 4 days in advance.

Yes, Chefs Plate is a division of HelloFresh in Canada! We are proud to serve Canadians through both HelloFresh and Chefs Plate.

If you are a Chefs Plate customer, the payment reference for your orders may show as HelloFresh, depending on your finacial institution. If you have any further questions or would like some more information about this, please don't hesitate to contact us at 1 855-272-7002.

Yes! We run a flexible subscription service so you can customize it to what best suits your lifestyle, with the option to skip weeks whenever you want.

All you have to remember to is to make any changes to your account before the weekly deadline; 11:59PM PST, 4 days before your delivery.

With a HelloFresh's flexible subscription, you will receive a box of fresh ingredients and delicious recipes every week. If you wish to skip a week of your subscription, you have until 11:59pm PST 4 days before your next delivery to update your delivery schedule in your HelloFresh account.

Please read our terms and conditions for further details.

Our smallest plan currently feeds 2 people. We have many single-person households as customers who choose a 3-meal plan for 2 people, and gain eternal popularity with their friends or have amazing leftovers for lunch!

This will depend on the recipe, but we know you're busy so we try and keep the cook times as short as possible. Most of our recipes take 30 minutes or less! Some of our recipes will take a bit longer and we even have some 15-minute recipes.

If you've got the time and you like those potatoes extra crispy, there's no harm in leaving them in the oven a little bit longer!

Whichever recipe you're craving the most! It's totally up to you.

If we have any recipes that we recommend you eat earlier or by a certain date, we'll be sure to indicate this on the bag through our Best Before Date.

Our products arrive to us incredibly fresh from the markets and our suppliers, and should always stay fresh for the course of the week. We recommend popping your kits into your fridge as soon as possible after receiving your box. Don't forget your meats and other proteins that may be hiding with your icepacks!

If we have any special suggestions to keep your ingredients fresh longer, we'll be sure to indicate this in your box or on the kit bags.

The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While we source organic whenever possible, what we do concentrate on is what produce looks and tastes best. We also use many of the "Clean 15" ingredients in our boxes.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.

Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen.

Do you have a favorite go to HelloFresh recipe or maybe want to impress some friends?

Then head to our Recipe Archive where you can download our delicious recipes. We keep all our recipes stored on our website, so they're there if you ever want to try any of them out. Click here to access our past recipes.

We love hearing your feedback! In fact, did you know we base ALL our recipes based on customer feedback?

Each week we send an email asking you to rate your recipes from the previous week. The email will link you to our website where you can give each recipe a score and provide any additional feedback. Alternatively, you can rate your recipes through the HelloFresh app.

Having trouble with specific ingredients in your recipes? We'd love to help!

Yes! We understand that you might want to modify a meal to suit your preferences, and our customization option is available for select recipes. This feature gives you the flexibility to tailor the recipe to your tastes by substituting specific ingredients — like swapping turkey for ground beef, for example. If you have a picky eater in your household, this option makes it easier to please their palate! To customize your meal, simply look for the “Custom Recipe” label on our weekly menu, click the “customize this meal” icon, and choose your ingredient swap.

The HelloFresh menu has three types of Smart Meals. Carb Smart meals have 50 g of carbohydrates per serving or less. Calorie Smart meals have 650kcal per serving or less. Smart Meals have both 50 g of carbohydrates per serving or less and 650kcal per serving or less.

Absolutely! We are delighted that you have taken the initiative to recycle. Our boxes are 100% recyclable so we recommend putting all cardboard and paper items out with your household recycling.

Our kit bags are made from compostable materials - just remember to remove the sticker from the bag before placing them into your green bin.

Composting varies across Canada, so we recommend checking with your municipality for any city-specific regulations.

Sustainability is a top priority at HelloFresh.

One of the things we're most proud of at HelloFresh is how much we contribute to reducing food waste. By sending pre-portioned ingredients, we're helping Canadians throw out less! Did you know that 63% of the food Canadians throw away could have been eaten? HelloFresh cuts down on household food waste by 24% compared to grocery shopping for the same meal.

We're also working hard to find better ways of delivering our meal kits in a safe and sustainable way. You can find more information on HelloFresh's commitment to sustainability here.

To change your delivery address online, please follow these simple steps:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Plan Settings' and click on 'Manage' for the subscription you want to change. If you have multiple plans, you'll need to adjust them individually.
4. Scroll down to 'Delivery'.
5. Click on 'Edit' next to 'Delivery Address'.
6. Make your address change and press 'Save'.
7. Make sure to make any address changes by your specific deadline.

Voila! It's that easy!

You can easily update your password, simply click here. There can be a few reasons why you're unable to reset your password:

Reset password link is going to Spam

Check your Spam to see if the email password reset is hanging out there instead of your inbox.

There's an issue with the browser

Try clearing the cookies and cache of your browser as this sometimes prevents the email from being sent. We always suggest using Chrome or FireFox to manage your HelloFresh account.

Incorrect Email address

Check your inbox to see if you have received any emails regarding your order, if not, this could mean your email address was entered incorrectly. If you think this is the case, contact Customer Care here.

Once you have ordered your box, you can go into your account and choose the recipes that make your jaw drop every week. You can choose meals up to 4 weeks in advance! To update your meals, just follow these simple steps:

1. Log in to your account
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click the arrows next to the dates to advance to future weeks.
4. Select the meals you'd like in your box by clicking the negative or plus button.
5. Click 'Continue to our expanded menu' and select any extra market items you may like.
6. Select 'Confirm Order' to save your selection.

#FreshTip: Don’t forget that the cut-off for your meal changes is __specific to your deadline.

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box type as easy as possible.

On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Head to 'My Deliveries' on the left-hand side of the page.
3. Click 'Edit Delivery' then 'Change box size'
4. Choose your new box size and press 'Confirm'.
5. Make sure to make any address changes before your specific deadline.

So that you can sit back, relax and not worry about what meals are coming, you have the option to add a meal preference to your account. You can select one from the following preferences:

• Meat & Veggies
• Quick & Easy
• Veggie
• Family
• Pescatarian
• Flexitarian
• High Protien
• Calorie Smart
• Carb Smart
• No Beef Meals
• No Seafood Meals
• No Fish Meals
• No Shellfish Meals
• No Pork Meals

To add a meal preference to your account, just follow these simple steps:

1. Login to your HelloFresh account
2. Select 'Account Settings' and go to Plan Settings.
3. Click the Menu Preferences dropdown menu to browse the preference types
4. Select your preference and click save.
5. If you had selected recipes before adding your meal preference, you might need to re-select your meals after! QUICK NOTE! You can still swap your meals if you have a meal preference applied.

An additional charge means you may have selected one of our meal upgrades, customized a recipe or added items from our expanded menu to your delivery this week!

Meal upgrades, customizations and items from our expanded menu are charged additionally to your regular weekly box. Please see below to understand each type of surcharge.

Special: Our Gourmet Meals let our customers choose to upgrade to recipes that include more premium cuts of protein and exotic ingredients. They are perfect for any night you feel like a restaurant quality meal without any extra effort.

Custom Recipes: Would you prefer turkey rather than pork? No problem, our custom recipes give customers the chance to modify their meal to suit them. Just keep an eye out for the Custom Recipe sign!

Items from our Expanded Menu: The expanded menus provides customers with a wide selection of food outside of our regular meal kits. With an array of desserts, brunch & lunch items and ready-to-eat meals, there is something for everyone!

Please note that credits do not apply on items from our expanded menu.

To see a breakdown of your charges, head to Order History in your online account.
Enjoy your meals and happy cooking!

Changing your payment details is quick and easy through our secure login area.

On the website just follow these steps:

1. Log in to your HelloFresh account.
2. Click on 'Account Settings' under your name at the top right-hand side of the page.
3. Head to 'Plan Settings' and click on 'Manage' for the subscription you want to change. If you have multiple plans, you'll need to adjust them individually.
4. Scroll down to 'Payment method'.
5. Select 'Change Payment Method'.
6. Add your payment information.
7. Click 'Save'!

Yes you can! If you want to check your previous orders or get an invoice, you can easily do so from your account online.

Just follow these steps:

1. Log in to your HelloFresh account.
2. Select 'Account Settings' under your name on the right-hand side of the screen.
3. Head to 'Orders History' and there you can view all your previous orders and how much you were charged.
4. If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you. If you are having trouble receiving your invoice, please contact us.

If you are a new customer and have a promo code, lucky you! Just follow the steps below to redeem it.

1. Head to this page.
2. Select the box size you would like to purchase and the number of servings and begin sign up.
3. At the delivery page, where your delivery address is entered, there will be a box in the right module to enter your promo code!
4. Enter your code in the box, press 'Apply', and the discount will be applied against the final cost.
5. Follow the steps to check out.
6. Check that the total has been updated and proceed to checkout.
   
   

If you're a current customer redeeming a code in your account. You can do so in your 'Account Settings'.

Don't forget to check the terms and conditions of your specific promo code.

Oh dear, we are sorry that your discount code isn't working. If your promo code isn't working, here are a few simple things you can check first:

1. Make sure that your code is not expired.
2. Make sure that you're entering the code correctly with no extra spaces.
3. Check that the code is valid for the product you selected. (Some codes may exclude certain box sizes.)
4. Double check the Terms and Conditions of the promo code. (Some codes are only valid for first-time customers or are limited to one per household.)
5. Make sure you're redeeming it in the right place. Promo codes for new customers should be redeemed here. Current customers can redeem their codes in your 'Account Settings.'
6. Make sure you're not trying to redeem a Gift Card. If you have a Gift Card you can redeem it here.

If all the above do not help, our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out to them!

Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification. Alternatively, do the following:

1. Head to HelloFresh.ca.
2. Click 'Gift Cards'.
3. Click 'Redeem Gift' and follow the prompts to order your box.

If you are already a HelloFresh customer, you can add your gift card on your account with these steps:

1. Log in to your account and go to Account Settings
2. From the menu bar, select Gifts and discount codes
3. Submit the code from the gift card and click Enter code. Your gift card is now applied!

We know how excited you must be to receive your delicious box of goodies.

If you're expecting a box, there's a few things you can do to make sure it's still on track for delivery.

1. Double check your delivery date. Our deliveries take place between 6am-8pm local time. It may be that the delivery driver hasn't reached you.
2. Some areas will receive a tracking number by email to help you keep track of your delivery. Double check your inbox to see if you have this notification.

If your delivery window has passed and your box still hasn't arrived. Please get in touch with our team right away. We'll look into this right away and make sure we make it right.

First things first: check the entire contents of your box and then make sure that the item you are missing is not a pantry item. Pantry items are listed on your recipe card, and include things like oil and butter.

If you're missing a protein or dairy item, it may be playing hide and seek under the ice packs to stay cool!

If something is missing, our apologies! This definitely isn't acceptable. We understand how disappointing it can be to not have everything you need.

You can report missing items here or get in touch and we will look into it right away. It's important you let us know so we can make this right!

This is definitely not acceptable, and we apologize for the inconvenience. Please contact our Customer Care Team and we'll be sure to make this right.

If you have any photos handy of the error, please pass these along as well.

Not at all! If you are not home during delivery, our courier will drop the box off at your front door (or wherever you specify in your Delivery Instructions). We recommend being able to retrieve the box and place the contents in your fridge as soon as possible.

If you live in an area where a box cannot easily be left, we suggest one of the following solutions:

• Provide the address of a helpful neighbour that will be home during the delivery window and can accept your package for you.
• If you live in an apartment building or condominium, ask your concierge to receive the box for you, or give buzzer instructions to the courier via the Delivery Instructions to leave the box safely inside the building.
• Have the box delivered to your workplace.
• Have the box delivered to a nearby business or restaurant that won't mind you picking up the box at a later time that day.

Absolutely! We recommend confirming that your building accepts perishable items, first. Once that's confirmed, make sure to leave any buzzer or delivery instructions in your Delivery Instructions.

If you live in an area where a box cannot easily be left, we suggest one of the following solutions:

• Provide the address of a helpful neighbour that will be home during the delivery window and can accept your package for you.
• If you live in an apartment building or condominium, ask your concierge to receive the box for you, or give buzzer instructions to the courier via the Delivery Instructions to leave the box safely inside the building.
• Have the box delivered to your workplace.
• Have the box delivered to a nearby business or restaurant that won't mind you picking up the box at a later time that day.

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box size as easy as possible no matter where you are.

1. Open the App and log into your account.
2. Go to 'My Menu' on the bottom of the screen.
3. Select the date you want to change the box size.
4. Click 'Manage Week', then 'Change box size'.
5. Make changes and click 'Confirm'
6. Don't forget: the cut-off for box size changes is 4 days before your next delivery.

To change your delivery address on the app please follow these simple steps:

1. Login to your HelloFresh account.
2. Select 'Settings' on the bottom right of the screen.
3. Click onto 'Edit' next to 'Plan Settings' and pick the plan you want to adjust. If you have multiple plans, you'll need to adjust them individually.
4. Select 'Address' and you can change your delivery address.
5. Don't forget to press 'Save'!

Voilà! It's that easy!

Just make sure any changes are made on your account before your deadline.