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Order now and save $30 on your first delivery of delicious ingredients and recipes.

Hurry! Get $30 off for a limited time

Get back into your cooking groove with $10 towards a second delivery of deliciously simple recipes + ingredients.

Surprise! Get an extra $10 off your second order!

Need to change your delivery address? Easy! Just follow these steps:
Login to your HelloFresh account, click on your name in the upper right hand corner and head to your account settings
1. Click on "Plan settings"
2. Scroll down to "Delivery address & Payment" and click "Edit" Enter your new address and press "Save".
3. This is also where you can add/modify instructions for your next delivery.
If this doesn't work for you, we can have a member of our team help you. Just click below. 
Be sure to get these in by our Wednesday 11:59PM EST Deadline! If it's after the deadline, please contact our customer care team and we'll see if there's something we can do.

You can change between plans week to week as long as it’s done before the Wednesday 11:59pm EST deadline a week before the next delivery. For first orders, please contact support!
1. Log into hellofresh.ca
2. Click on your name, go to "Settings"
3. Click "Edit", use drop down menu to make selection and save

Deactivating your subscription is easy. You just need to login to your account and follow these steps. Be sure to do this by the Wednesday 11:59PM deadline or your next delivery will be locked in:
1. Go to "Settings"
2. If you have multiple subscriptions, choose the subscription
3. Scroll down and click on "Cancel my subscription"
4. Fill out the cancellation form and submit to complete the cancellation
5. You will receive an email confirming your cancellation; please retain this for future reference
And that's it! Hope to see you back in the kitchen soon :)

Need to change your delivery date? Easy! 
1. Log into your account
2. Select "Plan preferences"
3. Selected delivery date
4. Change to your preferred available day, and hit save!
If this is your first order, please contact support as they have to change your initial delivery date for you. Don't forget that the deadline to change your address/delivery day is Wednesday 11:59PM EST that week before the date :)

Your first order locks in as soon as the order is placed and your card is charged. From then, for all future deliveries you can easily change your box type, size or the address online or via the app. Please contact our support team if you need to change your first order's delivery date or box type as this cannot be done manually. You can cancel your box as long as you contact us by the Wednesday (11:59PM EST) before your first delivery.

Contact Us! One of our friendly Customer Care agents will be in touch shortly.

You can update your credit card details by going into your account settings, clicking on ‘Plan Settings’, ‘Delivery and Payment’, and selecting ‘edit’. We unfortunately do not offer the ability to switch from a Credit Card to Paypal at the moment. If you’d like to do that, the best thing to do is create a new subscription.

If you're traveling or would like to skip a week of your subscription follow these steps. Keep in mind that changes need to be made by 11:59PM EST the Wednesday prior to the delivery, and first orders need to be changed by our support team:
1. Log into account, click green "Log In" button at top right
2. Click on "My Deliveries" 
3. Browse this week's or future menus
4. Click the calendar icon
5. Click on an active delivery date highlighted in green to pause that delivery
6. Click "Skip Week" option to skip the order, delivery date will turn red to confirm the change
You will not be able to make changes if it is past our cancellation deadline.

We're excited for you to try your first HelloFresh box! 
To check whether we make deliveries to your area, follow these simple steps:
1. Visit the <a href="https://www.hellofresh.com/tasty/food-boxes/">Our Food Boxes</a> page.
2. Locate the box you'd like to receive and click 'Select This Box'.
3. Follow the prompts to create an account.
4. Under 'Delivery Address & Schedule', enter your delivery address and select your desired delivery window.
5. Continue to 'Payment Information' and follow the prompts.

Most of our customers receive a tracking number via email the week of delivery, and that’s best way to track your box. Simply click the link in the email, and you’ll get the information you need to locate your delivery. If you haven’t received a tracking number, get in touch with our Customer Care team and we’ll be happy to help you find your box.If your box is late, missing, or if you have any concerns relating to delivery, please get in touch with our Customer Care team and one of our agents will be happy to assist you!

We're excited for you to try your first HelloFresh box! 
To check whether we make deliveries to your area, follow these simple steps:
1. Visit the <a href="https://www.hellofresh.com.au/tasty/food-boxes/">Our Food Boxes</a> page.
2. Locate the box you'd like to receive and click 'Select This Box'.
3. Follow the prompts to create an account.
4. Under 'Delivery Address & Schedule', enter your delivery address and select your desired delivery window.
5. Continue to 'Payment Information' and follow the prompts.

We’re sorry you’re having issues with your delivery. Please click the green link below to get in touch with our Customer Care team. We welcome all feedback, and we’ll do what we can to make it right.

We're sorry you've experienced this issue. Let's get this fixed. Please click the link below to send us a message with details and if you can, photos. One of our Customer Care team members will get back to you as soon as possible.

Click on the link below to contact us! One of our friendly Customer Care agents will be in touch shortly.

Couldn't find the topic you'd like help with? Click the link below to contact us.

Send us an email! One of our friendly Customer Care agents will be in touch shortly.

To view your invoices, simply follow these steps: 1- Log in to your HelloFresh account, click on your name in the upper right-hand corner, and select settings. 2- Click Order history. From there, click on Send invoice for the delivery date of your choice, and your invoice will be emailed to you.

You can update your payment info in your Plan Settings. Please note that any changes you make must be done before your cutoff* for them to go into effect for the following week.
 To update your payment info
 1. Log in and go to your <a href="/my-account/deliveries/menu/">Plan Settings</a>. Find “Delivery and payment” info.
 2. Click EDIT next to the category you want to update.
 3. Add your new info and click SAVE.
 Payment detail updates will be effective for the delivery day indicated.

 *Your cutoff is at 11:59 pm PST, 5 days before your delivery. This is so we can notify our suppliers to give you the best quality possible. As a result, this is when payment info is updated.

You can easily download your invoice in your customer account. <a href="https://kontakt.hellofresh.de/hc/de/articles/229708708-Wo-find-my-calculation">That's how it's done. If you have chosen the payment method Klarna Invoice, you will receive the invoice by e-mail from Klarna one day before the delivery date.

HelloFresh is a subscription service, so you will receive a box every week unless you decide to skip or pause a delivery. There's no minimum term, and you can cancel anytime. If you have a charge on your card that you weren’t expecting, please send our Customer Care team a note below and we’ll do our best to sort things out.

Select 'Gift cards' on the top banner of our website.Choose whether you’d like to give the gift of a Pronto, Veggie, or Family box.Click 'Continue', then follow the prompt to check out.

Always make sure you double check the conditions of the voucher - these are generally all for first orders only.

Get ready to have so much fun in the kitchen!Follow the instructions in the email you received. Or, simply head to: 1. Head to HelloFresh.ca.2. Click 'Gift Cards'.3. Click 'Redeem Gift' and follow the prompts to order your box. You'll be able to select a box with three delicious recipes and get it delivered to your door, and will not be signed up for recurring deliveries!

All HelloFresh Canada discounts/freebies can be redeemed during the checkout process on the app or online.Simply check the box next to 'Do you have a Promo Code ?' in the order summary box on the right.Then, enter the promo code and click 'Apply'.You'll then see that the code is active and what kind of value it provides.If the promo code isn't working, it may have expired, or it could be that that it cannot be applied to your account. If this doesn't sound right, please contact support!

Oh no! Make sure you double check the conditions of the voucher. Generally, our vouchers are only valid for a customer's first box and once per subscription/household.

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